Terms and Conditions

Agreement

We advise you to read our Terms of Service carefully and understand them well. All the clauses in the Terms of Service of Gamepro11 are delineated below and included in the medium of reference that can be accessed by clicking on the related links. You should make sure that you have read and understood our Agreement, including our Terms of Service, well before becoming a member of Gamepro11. By registering on Gamepro11, you agree to follow our Terms of Service, Privacy Policy and Game Rules. You are completely bound by our Agreement in any instance when you choose to use our Services or Games or software. We reserve the right to modify and amend our Terms of Service at any time. When we make any changes to our Terms of Service, we shall inform you about the revisions by sending you a notice at your email address registered with us. We shall also update such changes on our Website. We may make changes to our Terms of Service in order to review or change any of our Policies and Game Rules. If you do not agree to the changes made, you may cease your use of our Services of online Fantasy Football games by informing us that you have deleted your account. If you continue to use our Services after any amendments or changes, it shall be assumed that you have accepted the changes made in the Agreement and you agree to our new Terms.

Warranty

Gamepro11 aims to provide information that is accurate, complete, and reliable at the time of publishing or posting it. However, Gamepro11 makes no representations about the correctness, completeness or suitability of any information published on its Website or contained in its documents. All the information and related graphics are provided on an "as is" basis without warranty of any kind, express or implied. Gamepro11 hereby disclaims all warranties with regard to such information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Regardless of Gamepro11’s efforts to provide its Users with the Services of the highest quality, Gamepro11 does not provide Users with any warranty or representation whatsoever regarding the quality, fitness for purpose, completeness, merchantability, non-infringement or accuracy of the Software, the Website and the Fantasy Football games. Gamepro11 makes no warranty that its Software, Website, Games or Servers shall be uninterrupted, timely or error-free, that defects shall be corrected or that the features and Services provided therein shall be free from viruses or bugs of any kind. Gamepro11 reserves the right to determine, at its sole discretion, whether it is responsible for any malfunction or disruption. Gamepro11 reserves the right to limit your tournament/game participation or terminate your account in case it determines that you have intentionally caused such a malfunction or disruption. Gamepro11 is not liable for any potential winnings from any unfinished tournaments or unfinished online Fantasy Football games.

Use of Software

Commercial use of our Software is strictly forbidden. Users are only allowed to use the Software for their personal entertainment. Under no circumstances shall Users be permitted to use their accounts on Gamepro11.live for any purpose other than playing the Games for entertainment. Users may not attempt to modify, decompile, reverse-engineer or disassemble the Software in any way. The use of artificial intelligence including, without limitation, robots is strictly forbidden in connection with the Software and the Games. All actions taken in relation to Fantasy Football games by Users must be executed personally by Users using the user interface accessible through the Software.

Your Password, Your Responsibility

After you have registered on our Website, it is solely your responsibility to keep your password absolutely confidential. Make sure you do not share your password with anybody, be it your family, friends or anyone else. We are not responsible in any way if your user account is logged in or accessed by anybody else using your password.

Eligibility and Jurisdiction Policy

Our Contests are open only to persons aged 18 or older.
The Contests are open only to persons residing in Kenya at the time of participation.
Every person who wishes to participate in the Contests must have a valid email address.
Only those participants who have successfully registered on Gamepro11.live as well as registered for a Contest prior to its each round in accordance with the rules outlined above shall be eligible to participate in the Contest and win prizes.

Breach and Consequences

In the event of breach of any of our Terms of Service, evidenced by our investigation, or if there is reasonable belief that your continued access to our Website is detrimental to the interests of Gamepro11 Fantasy Football, our other Users or the general public, we may, at our sole discretion, take any or all of the following actions:

Restrict games between users suspected of colluding or cheating;
Permanently freeze your user account on the Website;
Seize the money in your user account;
Demand damages for breach and take appropriate civil action to recover such damages, and/or initiate prosecution for violations that amount to offences in law.
Additionally, in the event of a material breach thereof, we reserve the right to bar you from future registration on the Website.

The decision of Gamepro11 Management on the action to be taken as a consequence of breach shall be final and binding on you. Any action taken by Gamepro11 Fantasy Football platform shall be without prejudice to our other rights and remedies available in law or equity.

Governing Law, Dispute Resolution and Jurisdiction

This Agreement shall in all respects be governed and interpreted and construed in accordance with the laws of Kenya. All disputes, differences, complaints, etc. shall be subject to arbitration under the Kenya Arbitration and Conciliation Act, 1996.

Content

All content and material on the Website, including, but not limited to, information, images, marks, logos, designs, pictures, graphics, text content, hyperlinks, multimedia clips, animation, games and software (collectively referred to as "Content" hereinafter), whether or not belonging to Gamepro11, are protected by applicable intellectual property laws. Additionally, all chat content, messages, images, recommendations, emails, images sent by any Users can be logged/recorded by us and shall form part of Content and Gamepro11 Fantasy Football platform is free to use this material in any manner whatsoever.

Our Website may contain information about or hyperlinks to third parties. In such cases, we are not in any way responsible for the content on such websites, and we do not provide any express or implied warranty of the accuracy, completeness, suitability or quality of the content belonging to such third-party websites. You may choose to rely on any third-party content (content that does not belong to Gamepro11) posted on our Website solely at your own risk and liability.

If you visit a third-party website through any third-party content posted on Gamepro11.live, you will be subject to the terms and conditions applicable to that content. We neither control nor are we responsible for the content published on such third-party websites. The existence of a link to a third-party website on our Website is not in any way an endorsement of that website by us.

Contest Formats

Gamepro11 Fantasy Football platform provides Contests in two separate formats: (1) as Public Contests where Users can participate in a Contest with other Users without any restriction on participation, and (2) Private Contests where Users can invite specific Users to a Contest and restrict participation to such invited Users. All rules applicable to Contests as set out herein shall be applicable to both formats of the Contests.
Public Contests
- In the Public Contest format, Gamepro11 may offer Contests comprising 2 Participants, 3 Participants, 5 Participants, 10 Participants, 100 Participants, or any other pre-designated number of Participants.
- Gamepro11 may offer this format of Contests as a paid format and the winner will be determined at the end of the round.
- The number of Participants required to make a Contest operational will be pre-specified and once the number of Participants in such Contests equals the pre-specified number required for that Contest, the Contest shall be operational. In case the number of Participants is less than the pre-specified number at the pre-decided time of commencement of the round, such Contests shall not be operational and the Participation Fee paid by each Participant shall be credited back to the account of each User without any charge or deduction.
- In certain Contests across Gamepro11 Services, designated as "Confirmed Contests", the Contests shall become operational once the number of Participants in such Contests equals the pre-specified number of winners to be declared in such Contests, even if all the available Participant slots (as pre-specified in relation to the Contests) remain unfilled. It is clarified that notwithstanding the activation of such Contests, Participants can continue to join such Contests until (i) all the available Participant slots in such Contests are filled, or (ii) the rounds to which the Contests relate commence, whichever is earlier. In case such Contests are not operational by the time of the commencement of the round, the Participation Fee paid by each Participant shall be credited back to the account of such User(s) without any charge or deduction.

Private contest

In the Private Contest format of the Contests, Gamepro11 allows Users to create Fantasy Football contests ("Private Contests") and invite other users, whether existing Users or otherwise, ("Invited User") to create Teams and participate in the Contests. Users may create a Private Contest allowing the participation of a pre-specified number of Participants that is, 2 Participants, 3 Participants, 5 Participants or 10 Participants. The User creating a Private Contest shall submit the Participation Fee for the Private Contest, give a name to the Private Contest and join that Private Contest and be provided with a unique identification code (Fantasy League Code). The Fantasy League Code shall be issued to the account of the User creating the Contest. The User agrees that once a Private Contest is created, no change to the Terms or constitution of the Private Contest shall be permitted, except a change in the name of the Contest. The User creating the Private Contest shall provide Gamepro11 with the email addresses or Facebook usernames of all the Invited Users to enable Gamepro11 to send a message or email inviting such Invited Users to register on Gamepro11.live (if necessary) and participate in the Private Contest to which they have been invited.
In order to participate in a Private Contest, an Invited User shall input the Contest Code of the Private Contest and submit the Participation Fee for the Private Contest. Once the number of Participants in a Private Contest equals the number of pre-specified Participants for that Private Contest, the Private contest shall be rendered operative and no other Invited Users or other Users shall be permitted to participate in that Private Contest. In the event that a Private Contest does not get the pre-specified number of Participants for that Private Contest until 1 hour prior to the commencement of the round/Contest, the Participants of such Private Contest shall be provided with the option to convert the Private Contest into a Public Contest, and permit the participation of Users without the Contest Code. It is clarified that Gamepro11 undertakes such conversion in a serialized manner and cannot and does not warrant that any Private Contest shall be converted into a Public Contest prior to the commencement of the round/Contest, or that any Users shall join such Contest to make it operational. In case the number of Participants in any Private Contest (or converted Contest) is less than the pre-specified number at the time of commencement of the round, such Contest shall not be operational and the Participation Fee paid by each User shall be credited back to the account of each User without any charge or deduction.
It is clarified that the participation of Invited Users in any Private Contest is subject to the pre-specified number of Participants for that Private Contest, and Gamepro11 Fantasy Football platform shall not be liable to anyone for the inability of any Invited User to participate in any Private Contest due to any reason whatsoever, including, without limitation, a hardware or technical malfunction or lack of eligibility of such Invited User to participate in the Contest.

Indemnity

To the extent permitted by law, and in consideration for being allowed to use our Services and participate in our Contests, you hereby agree to indemnify, save and hold harmless and defend us (to the extent of all benefits and awards, cost of litigation, disbursements and reasonable attorney's fees that we may incur in connection therewith including any direct, indirect or consequential losses, any loss of profit and loss of reputation) from any claims, actions, suits, taxes, damages, injuries, causes of action, penalties, interest, demands, expenses and/or awards asserted or brought against us by any person in connection with:

Infringement of their intellectual property rights by your publication of any Content on our Website;
defamatory, offensive or illegal conduct of any other player or for anything that turns out to be misleading, inaccurate, defamatory, threatening, obscene or otherwise illegal whether originating from another player or otherwise;
Use, abuse or misuse of your user account on our online Fantasy Football Website in any manner whatsoever;
any disconnections, technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communication lines failure, distributed denial of service attacks, viruses or any other adverse technological occurrences arising in connection with your access to or use of our Website; and
Access of your user account by any other person accessing the Services using your username or password, whether or not with your authorization.

Governing Law and Jurisdiction

Our Terms of Service and Privacy Policy shall be interpreted in accordance with the laws of Kenya. Any dispute, controversy or claim arising from our Terms of Service or Privacy Policy shall be subject to the exclusive jurisdiction of the civil courts at Kenya.

Refund Policy

All deposits and purchases made and fees paid on Gamepro11.live to play or in connection with Fantasy Football are final. All transactions are final. We recognize that customer satisfaction is extremely important to us, so only error-oriented transaction cases shall be reviewed.

If you are not fully satisfied with any deposit/purchase made or fee paid on Gamepro11 and feel there is an 'Error’ in the transaction, please let us know about that within 3 days from the transaction date, and we shall certainly review the transaction and determine the resolution at our own discretion.

Gamepro11 reserves the right to cancel any matches for any reason, with or without disclosure of the reason, and refund all fees paid for such matches by any and all users.

Gamepro11 forbids Users from joining any game rooms after a football match related to the game room (identified by the Series) has begun.

Legality

The Contents provided by Gamepro11, described above, are games of skill as Participants’ success in the games depends primarily on their superior knowledge of the games of football and/or football and/or kabaddi statistics, knowledge of players' relative form, players' performance in a particular territory, conditions and/or format (such as ODIs, Test Football and Twenty20 in the football fantasy game), attention and dedication to the Contests in which they are participating and adroitness in playing the Contests. The Contests also require Participants to field well-balanced sides with limited resources and make substitutions at appropriate times to gain the maximum points.
By participating in our Contests, each Participant acknowledges and agrees that he/she is participating in a game of skill, not chance.

Fantasy Score and Feeds

Gamepro11 Fantasy Football platform may obtain the score feed and other information required for the computation and tabulation of score points from third party service provider(s). In the rare event that any error in the computation or tabulation of score points, selection of winners, etc. as a result of inaccuracy or incompleteness of the feed provided by the third-party service provider comes to its attention, Gamepro11.live shall make best efforts to rectify such error prior to the distribution of prizes. However, Gamepro11.live hereby clarifies that it relies on the accuracy and completeness of such third party score/statistic feeds and does not itself warrant or make any representations concerning the accuracy thereof and, in any event, shall take no responsibility for inaccuracies in computation and tabulation of score points or the selection of winners as a result of any inaccurate or incomplete scores/statistics received from such third party service providers. Users and Participants agree not to make any claim or raise any complaint against Gamepro11 in this respect.

In Starting Line-up Feature: Purpose of indicating a player's inclusion in final starting line-up is only to provide information and assist a user in selecting his/her team on Gamepro11. While indicating a Player's inclusion in starting line-up is given by Gamepro11 on the basis of information/data received through feed providers, publicly available information. Users are advised to do a thorough research of their own from official sources and/or other available sources of information. Gamepro11, shall not take any liability, if a player earlier indicated as 'Playing' does not play or start for any reason whatsoever.

Bonuses: The following conditions apply to all the Fantasy Football Bonuses and Promotions/Offers (Instant Bonus, Friend Referral Bonus, Free Bonus, Earnings Bonus) on www.Gamepro11.live and all Users who receive a Bonus or Promotion amount are bound by them:

Free Bonus: This is a bonus that first goes into your Bonus account and then gradually from your Bonus Account to your Balance Account as you join game rooms and pay the match fee. The bonus is released at 4% of the Match Fee for every Fantasy Football room you join, pay the match fee and stand a winner or loser in the game, i.e. the game finishes.

Instant/Deposit Bonus: This is a bonus you get instantly. On every deposit, the full bonus is added to your Account Balance right away and you can actually play with it all. In 'Slow Bonus' you only get the predefined % of your bonus on the match fee for every Fantasy Football game room you join, so its slower.

Friend Referral Bonus: This bonus is like an instant bonus. For every friend you refer who plays a cash game on Gamepro11.live (deposits money, joins and wins or loses in a cash game room), we give you an Instant Bonus for referring that friend.

Free Money Prize: This is an offer that allows you to play a game without paying any entry fee at all but you can win a cash prize in this room. For example, you can join a Ksh 500 prize room with no entry fee and win the cash prize.

Bonuses & Terms and Conditions

Deposit Bonuses are added to this bucket

Promotional winnings (Winnings at Freeroll contests) are added to this bucket

The Sign-up Bonus and Referral Bonuses, are added to this bucket once user makes a minimum deposit of Ksh 100

The user cannot join Private Contests using this cash amount

The user cannot withdraw cash from this bucket

Score

This is moved to Winnings/Withdrawable bucket only when the user converts to a cash player (Deposits cash & play a cash game)

Playable bonus and Locked bonus (If any) given to the user if not utilized within 15 days from the day of disbursement will be expired.

Prizes: Terms and Conditions

A User can win only multiple prize in a day.
Gamepro11 will email all winners to notify them 24 hours after the match ends.
Every User is allowed only one entry in any Free Entry-based Prize Money or Prize Item room. You are not allowed to enter our Fantasy Football rooms using multiple accounts.
Freight and shipping charges and customs duties on all prizes shall be borne by the winners.
All prizes shall be subject to tax deduction Income Tax Act Kenya. Winners shall be responsible for payment of any other applicable taxes, including, but not limited to, the income tax and gift tax in respect of the prize money.
By downloading and/or using the licensed Gamepro11 application, you acknowledge and agree to the following:
- Gamepro11, its subsidiaries and all group companies that collectively come under the name Gamepro11 are in no way responsible for the application and the content within. Also, your use of this application and Website is limited to a non-transferable personal use.
- Gamepro11 has no obligation of warranty with respect to the Website or Content on it. All claims, liabilities, losses, damages, costs and/or expenses that occur because of using Gamepro11 Products, Services, Website or the Content on it are the sole responsibility of the User. Gamepro11 is not responsible to address claims relating to the Website and/or your use of the Website or the Products and Services available on it.
- Gamepro11 is not responsible for any third-party infringement claims that your possession and/or use of any third-party's intellectual property infringes intellectual property rights.
All the standard terms and conditions of Gamepro11 apply.
The decision of Gamepro11 Management shall be final and binding in case of any dispute.

Our Privacy Is Important

We provide online Fantasy Football games on Gamepro11 for our Users’ entertainment in an absolutely safe, secure and trustworthy environment. We are committed to protecting the privacy of our Users. This Privacy Policy explains what information we collect from our Users, how we use their information, and what choices are available to our Users in this regard.

This Privacy Policy forms part of our Website’s Terms of Service. Gamepro11 respects your privacy and assures you that any information provided by you to Gamepro11 is fully protected and will be used according to this Privacy Policy. To play games of Fantasy Football offered on Gamepro11, you may have to provide certain information to us.

The Information We Collect

You are required to register with us to become our User and access our games. We collect the personal information of our Users. Examples of this include Users’ names, addresses, email addresses, and phone numbers. If you do not provide us with the required information, you may not be able to access our Games and other Services. We also collect information other than your personal information, such as your IP address. Such information is not associated with your personal information and cannot be linked to you personally. We may use IP addresses to analyse trends, administer the Website, track Users’ movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Gamepro11.live is the sole owner of the information collected on this Website. We will not sell, share, or rent our Users’ information to others in ways different from what is disclosed in this Privacy Policy.

Usage of the Information Collected

Gamepro11 does not disclose your personal information to any third party without your express permission. However, by registering on our Website or App, you grant us permission to use and share your personal information as stated in this Privacy Policy. We may need to disclose your information when required by law. We use your personal information to improve our Services and enhance your experience on our Website as well as to notify you of our new Fantasy Football offers, Products and Services. Your personal information may be shared with the sponsors and suppliers of prizes for our winners.

Gamepro11 uses a fool proof security system to prevent the loss, misuse and alteration of User information. Your registration data is password-protected and only you can access your information. Gamepro11 is not responsible for any activity that takes place in your account when your password is used. We strongly advise you not to disclose your password to anyone whosoever.

When you visit our Website or use our App, cookies may be left in your computer or phone. A cookie is a small text file that uniquely identifies your browser and which is assigned by the servers of Gamepro11.live. It may be used to personalize your experience on Gamepro11.live. Additionally, it may be used for authentication, game management and security purposes. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.

Cookies may also be assigned by the advertisers of Gamepro11 when you click on any of the advertisements shown on Gamepro11.live. In such an event, the cookies are controlled by these advertisers and not by us.

You can choose to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you wish. This may prevent you from taking full advantage of our Products and Services.

Your Consent

By registering on our Website or App, you give your express consent for the collection and use of your personal information by Gamepro11.live and its partners and affiliates. From time to time, we may change our methods of collecting information and modify our Privacy Policy. We will post such changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Make sure that you stay updated on our Privacy Policy revisions.

Gamepro11 asserts that this Privacy Policy is only a description of its operation regarding User information. This Privacy Policy does not create any legal rights in your favour or in favour of any other person, group or organization. Gamepro11 reserves the right to change this Privacy Policy at any time without prior notice.

Cancellation/Refund Policy

All deposits and purchases made and fees paid on Gamepro11.in to play or in connection with Fantasy Football are final. All transactions are final. We recognize that customer satisfaction is extremely important to us, so only error-oriented transaction cases shall be reviewed.

Gamepro11 reserves the right to cancel any matches for any reason, with or without disclosure of the reason, and refund all fees paid for such matches by any and all users within 1-3 business days.

Gamepro11 forbids Users from joining any game rooms after a football match related to the game room (identified by the Series) has begun.

Dispute Resolution Procedure

Overall, it's important to approach any dispute in a calm and professional manner, and to be persistent in pursuing a resolution until you are satisfied with the outcome.

When a dispute arises between the company and a user, there are several steps that can be taken to resolve the issue. Here are some possible procedures:

1. Contact the company's customer service: The first step is to contact the company’s customer service department and explain the nature of the dispute. It keeps records of all communication and documentation related to the dispute.
2. Raise an official complain: If the company’s customer service is unable to resolve the dispute to your satisfaction, you can raise an official complain to the company highlighting the dispute and that no resolution has been reached. The company will hereby direct the dispute to legal department whereby efforts will be raised to find a resolution on the same.
3. Contact the relevant regulatory body: In some cases, disputes between bookmakers and bookies may fall under the jurisdiction of a regulatory body, which has the power to investigate complaints and enforce penalties against bookmakers that breach the rules. If the dispute holder believes that the bookmaker has acted improperly, they can file a complaint with the relevant regulatory body.
The Terms of Service and Privacy Policy shall be interpreted in accordance with the laws of Kenya. Any dispute, controversy or claim arising from our Terms of Service or Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Kenya.